This is an account about the trouble I went through to renew the Malaysian passport (I returned from Canberra two days ago).
With all due respect, this is not of intention to be critical, and it's my best hope that my experience will be viewed as constructive, and for the crafting of actions yet to be implemented for the betterment of service provided by the M'sian embassy.
Malaysians who are living in Australia are probably well aware by now that a trip to Canberra is necessary to get the passport renewed. Whether you are in Victoria, New South Wales, Northern Territory or Western Australia, you need to take that leave off work to travel to the Administrative Capital City of Australia.
And so I took one and a half day off work to travel to Canberra by bus, a three hours ride down south from Sydney. Forty bucks for a return and 32 bucks for a night stay in Canberra Youth Hostel. Ah great, with approximately 50 bucks miscellaneous. Let's not mention Canberra's blistering sharp cold weather, Mother Nature is not to blame in this matter.
Because I hated wasting time, given my way, I'd like to make a one day trip to Canberra. Unfortunately, the Greek-ish (or perhaps Indonesian-ish) speaking lady on the other line (in Canberra) insisted that I had to be in the M'sian embassy at 9am on spot. I politely requested if a 10am was possible. "No, 9 am or the next appointment will be two weeks from now". Ah, and I thought I was rigid. The earliest bus from Sydney to Canberra was then a 6am, there was no way I could be in the M'sian embassy 9am sharp.
So, I spent an uneventful night in Canberra with the next day setting for the embassy. Malaysians being Malaysians, what supposed to be a 9am appointment was a 11.30am it's-your-turn-now. Why was I not surprised? Three counters, but only one counter was manned, the second being used to sell/promote Nasi Lemak and Char Kway Teow, and the third, well - empty. And the vast cubicles in the background, were occupied by 2 or 3 officers who I hoped, were hard at work, why, of course they were.
It didn't help that there were lots of customers (Malaysians like me who had to travel from Sydney/Melbourne, etc) waiting to get their passports renewed. All were disgruntled, not to mention dissapointed by the unwelcoming state of the mundane office in the embassy.
Each interview took approximately 15 to 25 minutes at its worst. You'd no idea - some customers - were clueless (didn't they do their homework?) - some weren't aware that they needed proves of their student visa and some, well, couldn't get their mobile numbers straight and therefore had to resort to playing up numbers which was oh-I'm-sorry-that's-my-husband's-handphone number, and so the scene repeated itself with the poor officer trying to jot down number by number of this mobile phone drama. When it came to my turn, I got my things ready (beforehand), sat opposite the officer, answered his questions promptly, and I was done within 8 minutes. Please, there were others waiting - who were weary from the long journey to Canberra, cut that small talks and that out-of-context giggles. "Please come back at 3.30pm to collect your passport". So I did, but it wasn't ready, until 4.30 pm.
I was certainly not pleased. I certainly wasn't. In fact, I was mad and terribly annoyed. Nevertheless, common sense denoted that this Medusa-like-madness wasn't the best thing one could exert in this situation.
I could have made a one day trip, knowing the waiting game.
The counters could have been manned more efficiently. May I suggest, hire more officers? No?
Officers could be more professional, not to mention fast and efficient.
I would possibly like an explanation to why Malaysians were sought to travel all the way to Canberra for the renewal of passports, unfortunately no one could give me a straight answer - I gathered it was not an altogether important or vital issue, eh? Very well, so I proceeded as instructed the trip to Canberra, and the documents I had to bring. That was all fine with me.
But, please, please improve the highly unsatisfactory service. Please! A change for the better is badly needed. I can only hope the service after next will be of satisfaction for the unfortunate Malaysians who have to travel to Canberra for similar matter.
Moving in
3 hours ago
